Usage rules and privacy policy



TH Group (including all companies belonging to the group), located at Bruggesteenweg 249, 8830 Hooglede-Gits BE, is responsible for the processing of personal data as set out in this privacy statement.

Our privacy policy is here to inform you what data we collect about you, why, how you can control it and how we use the personal information we receive from you. We treat your personal data as confidential information. We do not sell your personal data to third parties. This privacy policy applies to all our customers (present, past and future) and to all visitors to TH Group websites.

These rules apply to all websites belonging to TH Group.

TH Group reserves the right to change or remove content at any time without notifying you.


Limited liability

TH Group makes every effort to update and/or supplement the content of the websites as often as possible. Despite this care and attention, it is possible that the content is incomplete and/or incorrect. Specifically for prices and other information about products on the website, a reservation applies to apparent programming and typing errors and obvious mistakes. You cannot claim an agreement with TH Group on the basis of such errors.



All intellectual property rights relating to these materials belong to TH Group. Copying, distributing and any other use of these materials is not allowed without the written consent of TH Group, except and only to the extent provided otherwise in regulations of mandatory law (such as right to quote), unless otherwise indicated for specific materials.


Privacy policy

You have the right to respect for privacy and, in this context, to the protection of your personal data. These are the data by means of which you can be directly or indirectly identified, e.g. first name, surname, e-mail address, … You are protected in accordance with European Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 (entered into force on 25 May 2018) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (AVG)

Based on the General Data Protection Regulation, you are entitled to clear, complete and easy-to-understand information on the processing of your personal data. TH Group considers careful handling of personal data to be of great importance. In our processing, we adhere to the requirements of privacy legislation. This means, among other things, that we clearly state the purposes for which we process personal data. We do so via this privacy statement:

  • We limit our collection of personal data to only personal data needed for legitimate purposes;
  • We first seek your explicit consent to process your personal data in cases where your consent is required;
  • We take appropriate security measures to protect your personal data and require the same from parties processing personal data on our behalf;
  • We respect your right to provide access to, correct or delete your personal data at your request.

TH Group is the data controller. In this privacy statement, we explain which personal data we collect and use and for what purpose. We recommend that you read it carefully.

This privacy statement was last updated on 31-05-2018 16:00.


Processed data

By personal data, we mean data relating to you as an identifiable natural person. The personal data collected by TH Group consists mainly of the information you provide yourself on the various pages of our websites and that we obtain as a result of your use of our websites and/or our products and/or services. TH Group’s privacy policy also covers personal data that you communicate to us through other channels, such as call centres, reply forms, contractual documents or through our partners.



In order to compile web statistics and continuously improve the content of the website, the following (anonymous) data may also be collected without making the link to your IP address:

  • Language choice
  • Used search engine
  • Used keywords
  • Website through which you arrived
  • Duration of consultation per page
  • Consulted pages
  • List of downloaded files
  • Date and time of access
  • Used browser
  • Platform and/or operating system installed on your computer

However, you may be asked for personal information, in particular when filling in the forms provided. When a link takes you to another portal site, a website, an online application or a social network, the conditions for processing personal data of those services apply.


Use of personal data

When you place an order with us, we use your personal data to process it. If necessary for proper processing, we may also provide your personal data to third parties. You can read more about this in this privacy statement.


In addition to the information on our website, we can also inform you about our new products and services:

  • via email
  • via social media

Contact Form and Newsletter

We offer the opportunity to ask questions via a contact form on our web store, where you are asked to fill in various details to handle your inquiry. You choose which data to provide. The data you send us will be kept for as long as necessary, depending on the nature of the form or the content of your email, for the complete answering and handling thereof.

We offer a newsletter to inform interested parties about our products and/or services. Each newsletter contains an unsubscribe link. Your email address will be automatically added to the list of subscribers.


Location Data

If necessary for the service, we may collect location data (GPS) from you. Your consent will be requested at the time. Additionally, these (location) data may be stored and processed by the provider of navigation/map software, such as Google Maps, but the data may also be used by Google or Apple themselves. We have no control over this. We recommend that you read the relevant privacy policies of the respective provider.


Disclosure to Third Parties

We may disclose your data to our partners. These partners are involved in the execution of the agreement. Social media buttons are included on our websites. With these, the administrators of these services collect your personal data.


Cookies, or Similar Techniques, We Use

TH Group uses cookies and similar technologies (collectively “cookies”) on its website and apps. Cookies are small information files stored on your computer or device when you visit our website and/or apps. Our website and apps use different types of cookies: there are cookies necessary to ensure the correct functioning of our website and apps, cookies to enhance your browsing comfort so that, for example, you do not repeatedly receive or have to enter the same information, cookies that record certain information about you for statistical purposes or to offer you relevant offers based on the shown interest on our website or our apps, possibly also outside our website and apps, and third-party cookies to improve the content and operation of our website and apps (including Google Analytics).

You can disable the storage of cookies in your browser or delete stored cookies, but this may result in reduced functionality, delays, or unusability of certain parts of the website. By using our website, you agree to our use of cookies.


Google Analytics

We use Google Analytics to track how visitors use our websites. We have entered into a data processing agreement with Google to make agreements about how we handle our data. Furthermore, we have not allowed Google to use the obtained Analytics information for other Google services, and finally, we anonymize IP addresses.



TH Group ensures the security (integrity and confidentiality) of your personal data. They are protected against unauthorized access, unlawful use, loss, and unauthorized changes. For this purpose, we use security techniques and procedures that we do not extensively describe here for security reasons. However, appropriate measures are taken at physical, technical, and organizational levels to ensure a security level adapted to the risks.


Retention Periods

The personal data described above is kept for as long as necessary to process your orders, including warranty. We do not collect or use your personal data for purposes other than those described in this privacy statement unless we have obtained your consent beforehand.


Accessing, Modifying, or Deleting Data

You have the right to access, correct, or delete your personal data. You can claim this right by sending an email to

To prevent abuse, we may ask you to adequately identify yourself. When it comes to accessing personal data linked to a cookie, you should include a copy of the relevant cookie. You can find this in your browser settings. If the data is incorrect, you can request us to modify or delete it.


Request for Access

You have the right to ask us whether or not we process your data. If so, you will be provided with a copy of your data.


Request for Modification

If your data is incomplete or incorrect, simply let us know, and we will make the necessary corrections.


Right to Object

The right to object allows you to object to the processing of your personal data under certain conditions.


Request for Deletion

You have the right to request the deletion of your personal data. However, the right to erase your data does not apply if the processing is necessary to comply with a legal obligation or to perform a task carried out in the public interest or in the exercise of official authority.


Request for Transfer of Personal Data

You have the right to request the direct transfer of your personal data. Your request will be processed within 30 calendar days. If your request is complex or if the service needs to process a large number of requests, this period will be extended by 60 days.


Changes to this Privacy Statement

We reserve the right to make changes to this privacy statement. It is advisable to consult this privacy statement regularly so that you are informed of these changes.


Questions – Complaints

For questions about our privacy policy, you can always contact us using the following information:

TH Group

Data Protection Department

Bruggesteenweg 249

8830 Hooglede-Gits

Or via email at


Of course, we are happy to assist you if you have complaints about the processing of your personal data. Under privacy legislation, you also have the right to lodge a complaint with the Data Protection Authority regarding these processing activities. You can contact the Data Protection Authority for this purpose.